We want your piece to arrive safely and to be exactly what you expected. Here is how shipping, returns and exchanges work at Veros Jewellers.
Order Processing
Once you place your order, you will receive a confirmation by email. Before it leaves us, each piece is inspected for secure settings, clasps and finish, then packed with its documentation.
Timing depends on the piece. In-stock items are prepared for shipping after their final inspection. Made-to-order and custom pieces take longer, and our team will confirm timing when you place your order.
All prices are in Canadian dollars (CAD).
Shipping
- Insured shipping: every order is insured while in transit.
- Signature on delivery: a signature is required at delivery, so your order is never left unattended.
- Tracking: you will receive tracking details by email once your order ships.
Available shipping options and costs are shown at checkout. Please check that your shipping address is complete and correct, as it may not be possible to change it once a parcel is in transit.
Made-to-Order and Custom Pieces
Custom designs, resized pieces and items made to your specifications are created especially for you. For that reason, they are final sale and cannot be returned or exchanged, except where a piece arrives damaged or differs from the specifications you approved.
Returns
If a piece isn’t right for you, you may return it within 30 days of delivery for a refund. To be eligible, it must be:
- Unworn, unaltered and in its original condition
- Returned in its original packaging, including the presentation box
- Accompanied by all documentation, including any IGI certificates and Certificate of Appraisal
Every return is inspected when it reaches us. Once approved, your refund is issued to the original payment method. Pieces that show signs of wear, damage or alteration, or that arrive without their documentation, may not be eligible.
Exchanges
Would you prefer a different size, metal or style? Contact us and we will help you find the right piece. Exchanges follow the same conditions as returns, and any difference in price will be charged or refunded.
If Something Isn’t Right
If your order arrives damaged or isn’t what you ordered, contact us as soon as possible and keep all the packaging. We will work with you to resolve it.
How to Start a Return
Reach out through our contact page with your order number and the reason for your return or exchange. We will confirm eligibility and send instructions, including how to ship your piece back securely. Please contact us before sending anything back, so we can track your return from the start.