What is the difference between natural and lab-grown diamonds?
Both are real diamonds with the same chemical composition, crystal structure and optical properties. Natural diamonds form deep within the earth, while lab-grown diamonds are created in a controlled environment and typically cost less for a comparable size and quality. Learn more in our Diamond Education guide.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are crystallized carbon, just like natural diamonds, with the same hardness, brilliance and fire. They cannot be told apart by eye; specialized laboratory equipment is needed to distinguish them.
Do your diamonds come with certificates?
Documentation varies by piece and is always listed on the product page. Qualifying diamonds come with an individual IGI certificate, and many pieces include a Certificate of Appraisal. See Authenticity & Certificates for details.
What do gold karats mean?
Karat measures how much of the metal is pure gold: 10K is 41.7% gold, 14K is 58.3% and 18K is 75%. We offer solid gold in a variety of karats, and every product page states the exact metal. Our guide to Karats & Finishes explains the differences.
What is the difference between solid gold and plated jewellery?
Solid gold is a gold alloy all the way through, while a plated piece has a thin layer of gold or rhodium over another metal. Plating offers the look at a lower price but wears over time, especially on rings and bracelets. We always state clearly which you are buying.
Can rings be resized? What about eternity bands?
Most solid gold rings with a plain section of band can be resized; see Repairs & Sizing. Full eternity bands are set with diamonds all the way around, so they generally cannot be resized significantly and may need to be remade. Please confirm your ring size before ordering, and contact us if you are unsure.
How does custom design work?
It begins with a conversation about your ideas, budget and timing. We then prepare detailed specifications, with renders where applicable, and nothing is made until you approve them. Start on our Custom Design page.
How should I care for my jewellery?
Put jewellery on after perfume and lotion, and remove it for swimming, cleaning and workouts. Clean diamonds in warm water with mild soap and a soft brush, and store pieces separately. Our Care & Maintenance guide covers each metal.
Does my order come in gift packaging?
Yes. Our pieces are presented in a navy velvet box, ready to give.
Do you ship with insurance?
Yes. Orders are insured in transit and require a signature on delivery. Available shipping options and costs are shown at checkout.
What is your returns policy?
Unworn pieces returned in their original packaging with all documentation may be eligible for a refund or exchange. Custom and made-to-order pieces are final sale. Full details are on our Shipping & Returns page.
How can I contact you?
Send us a message through our contact page. We are happy to help with product questions, sizing, custom design and consultations.
Still curious?
Have Another Question?
Our team is happy to help with anything not covered here.